Netcom Africa Limited Job Recruitment (4 Positions)

Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.

We are recruiting to fill the position of:

1. Job Title: Data Entry Officer

Location: Victoria Island, Lagos

Job Summary

  • Data Entry Officer will be responsible for gathering and capturing information into computer databases. This will also include: gathering documents from various sources, extracting information from these documents, capturing data into databases, storing the files, managing and efficient maintenance of both hard and soft copy files.

Key Duties & Responsibilities

  • Transfer data from hardcopy/paper formats into computer files or database
  • Scanning and uploading documents to SharePoint/One Drive and other official designated portals
  • Create naming convention of all documents for upload to SharePoint/One Drive and other official designated portals
  • Create spreadsheets, verify data and compare with source documents
  • Update and retrieve documents from database or electronic files
  • Sort, organize and store paperwork after data entering
  • Perform regular backups to prevent loss of data.

Experience, Education and Skills

  • NCE / Diploma / OND in relevant discipline
  • Proven experience as Data Entry Officer with clerical abilities
  • Computer skills with knowledge of word processing tools and spreadsheets (Microsoft Suite: Word, Excel etc.)
  • Working knowledge of office tools and stationeries
  • Basic understanding of computer databases
  • Good command of both oral and written English
  • Customer service skills
  • Attention to details
  • Ability to maintain and keep confidential information.

Why You Should Join Netcom

  • Group Life Insurance
  • HMO
  • Gym Membership
  • Career Growth and Opportunity to Change the World Through Technology.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2. Job Title: Microsoft Dynamics 365 Support Specialist

Location: Victoria Island, Lagos

Job Objective and Summary

  • The primary function of the Microsoft Dynamics 365 Support Specialist is to provide direct and indirect support to the ERP and business users within the organization and our Clients. The ERP Support Specialist will be under the direct supervision of the ERP & MIS Program Manager and serve on a small team of dedicated support staff.

Key Duties and Responsibilities

  • Help and guide users with knowledge gap issues on the ERP software.
  • Support any upgrade implementations including, redesigning workflows, facilitation end-user application training, monitoring end-user adoption of new and existing workflows.
  • Test new functionalities.
  • Reporting on findings and trends.
  • Monitor the support tickets.
  • Involved in the development of policies and procedures that will resolve issues.
  • Coordinate with different departmental teams to produce better business outcomes.
  • Test business processes and recommend improvements.

Education and Experience

  • Bachelor’s Degree in Computer Science, Information Technology or similar preferred
  • 2 years’ experience as an ERP support or consultant in a similar industry
  • Demonstrate out of the box thinking when confronted with new ideas or change
  • Ability to work with IT staff, managers, and business representatives, both internal and external Broad understanding of business and IT functions and processes

Essential Skills / Knowledge:

  • Experience with ERP systems within SMEs
  • Proficient in Excel
  • Experience with training users
  • Works cooperatively with staff
  • Open-minded and flexible
  • Patient with others, eager to learn
  • Experience with D365 and any other ERP(SAP/Oracle/SAGE) will be a plus
  • Hardware experience – a plus

Desirable Skills / Knowledge:

  • Dynamics 365 Training (Back and Front end)
  • Odoo Training (Back and Front end)
  • Lean/Six Sigma Certification
  • Power Bi
  • BPM.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

3. Job Title: Account Manager (Business Development)

Location: Victoria Island, Lagos
Department: Business Development
Reports to: VP, Business Development

Objective & Summary

  • This role is responsible for generating leads, developing client relationships and closing deals.

Key Duties & Responsibilities
Account Management:

  • Ensure quarterly sales target are met
  • Upsell new technology solutions to existing clients
  • Account Management to ensure client satisfaction on network
  • Ensure zero churn of client
  • Build personal relationship with client’s management / I.T contact
  • Assist in the management of new projects/installations with engineering team to ensure project delivery to client’s satisfaction
  • Establish and maintain relationship with engineering, procurement, finance and legal team on a day to day basis to ensure best/undelayed service to our clients
  • Assist billing team to resolve payment delays from clients
  • Ensure timelines are followed and communicated to clients.
  • Provide assistance to engineering team, provide all information to deliver best quote and proceed with surveys/installation.
  • Regularly provide feedback/updates from client.
  • Provide support to best manage outages or maintenance activities
  • Ensure client’s KYC are properly filled; contract, welcome pack to be sent post installation, renewals etc.
  • Proficient in work flow of SAR – new deals, upgrades, demo upgrades(to test), downgrades, modifications, change management forms, etc.
  • Ensure SLA are all updated and shared to client
  • Manage and prioritise all tasks appropriately on a daily basis to ensure no delays
  • Communicate / escalate issues to engineering or management to improve Netcom services.

Research and Reports:

  • Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.
  • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Recommend changes in products, service, and policy by evaluating results and competitive developments.

Internal Relationship Management – liaise & collaborate with:

  • Finance: On the work flow of Service Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.
  • Billing: To negotiate pricing within approved margin
  • Day to day operational business solutions interface between departments
  • Legal: To ensure the aspects of contract, signing, service contracts, revisions are done.
  • Ensure SLA’s are all adhered to and all documentations are up to date.

Education and/or Professional Qualifications

  • Graduate Degree qualification essential.
  • Affiliation to professional bodies.

Experience:

  • The ideal candidate should have not less than 2 years’ experience preferably selling technology solutions.

Essential Skills / Knowledge:

  • Experience with both Microsoft operating system and Apple operating system
  • Strong verbal and written communication.
  • Good presentation skills for business reports
  • Ability to organize and conduct purposeful Departmental/ Unit meetings
  • Ability to develop and maintain business relationships with internal and external stakeholders.

Desirable Skills / Knowledge:

  • A polite, friendly and diplomatic Behaviour
  • Outgoing and reliable personality
  • Speak Confidently and firmly
  • A passion for selling
  • Opportunistic in approach
  • Ability to communicate with people at all levels
  • Ability to organize and conduct purposeful meetings
  • Establish and build a strong relationship with management of Netcom clients
  • Strong prospecting and negotiation skills
  • A high degree of self-motivation
  • Resilience and persistence
  • Persuasiveness
  • Quick thinker
  • Problem solver
  • See it, own it attitude
  • Time management skills
  • Ability to do multiple tasks at once
  • Self initiative, but also able to work as part of a team
  • Ability to generate ideas
  • Strong administrative skills
  • Good understanding of Microsoft operating systems
  •  Able to use properly MS Word, Excel and Power-point.

Why You Should Join Netcom

  • Professional Membership Subscription
  • Gym Membership
  • Group Life Insurance
  • HMO
  • Career Growth and Opportunity to Change the World Through Technology.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

4. Job Title: IT Support Technician / Engineer

Location: Apapa, Lagos

Job Objective

  • Create a superior end-user experience by providing operational support and enhancements for a wide range of IT devices, applications, hardware, network, systems and services, supported by large team of skilled IT professionals.

Job Summary

  • Delivery of Netcom IT Support as a service to the customer, user incident resolution and solutions implementation, updates and upgrades, network and systems support, technical and incident recording and administration, with reporting to Netcom reporting line and Customer.

Key Duties & Responsibilities

  • Continuously and consistently record all reported incidents real time and resolve within SLA while following the ICT Incident reporting and escalation procedure.
  • Continuously and consistently follow-up on the incidents as per SLA and priority. Monitor and manage the Open Ticket Queue for outstanding incidents to achieve resolution as soon as possible and at least within SLA or committed timeline.
  • Implement, maintain real time, and develop (improve) daily (checks and incidents, opening and closing), weekly (Activity log, ticket report), monthly (ticket report and analysis), quarterly (audit / registry) and ad-hoc administration and reports with and without use of ManageEngine ticketing system and other generated data and reports.
  • Update daily on escalations, delays, inquiries, and opportunities via applicable Netcom internal communication channels such as Teams.
  • Liaise with the ITO Supervisor/Team Lead/Manager and VP Operations to coordinate and manage operational, technical, and commercial Issues and opportunities, and to inform Netcom Business Development Department (BDD) Account Manager of concrete opportunities as applicable.
  • Keep up to date and maintain all Customer IT hardware, software, and licenses, including up-to-date IT records (Audit, Register), and prepare recommended additions and changes during budget reviews.
  • Work with the Netcom IT capability owners to further advance the IT environment at Customer site based on best practices developed in cooperation with Netcom teams owning the applicable capability.
  • Interact with the Customer representative and key staff, including Heads of Department, to establish a working relationship and ensure smooth problem resolution.
  • Any other task as assigned by VP operations.

Requirements

  • Experience, Education and/or Professional Qualifications
  • A preferred degree in any of  the following areas – Electronics, Computer Engineering, Computer Science and other core sciences with strong basis for ICT.
  • Mandatory 1 – 5 years experience in similar role for network, systems and user support, and new solutions implementation support.
  • ITIL, PMP, Prince2 and/or any Microsoft / Cisco / other OEM or professional certification(s).

Essential Skills / knowledge / traits:

  • Knowledge of IT Support procedures, systems, administration, and support with the ability to sustainably clarify, improve and change existing or new operational IT Support initiatives.
  • Knowledge of ticketing system, Service Level Agreement, key performance indicators.
  • Knowledge of desktop, laptop, mobile device, and unified communications (IP phone, VOIP, conference system) troubleshooting installation and troubleshooting.
  • Knowledge of router installation and configuration, LAN troubleshooting and management, DHCP configuration and troubleshooting.
  • Knowledge of MS Windows OS installation, MS Office (O365) licensing, activation, application installation and user configuration and administration.
  • Knowledge of Active Directory Administration including creating and managing domains, security groups, access rights.
  • Advanced communication, relationship management and team working skills
  • Proactive and always alert and following up to respond and get things done, while using every escalation as an opportunity to improve laid down procedures and follow-up on communication and implementation of the same.
  • In depth Experience with Microsoft Outlook, Word, Excel, and PowerPoint.
  • Basic knowledge on servers, cloud computing & security.

Desirable Skills / Knowledge / Traits:

  • Hands-on experience and ability to demonstrate in areas of key duties and responsibilities and essential skills/knowledge.
  • Knowledge of end point protection, antivirus, monitoring, control and other device security products and solutions.
  • Knowledge of and hands-on experience with firewall and web filter installation, configuration, troubleshooting.
  • Knowledge and hands-on experience with back-up and recovery systems and applications.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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